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Exchange Online & Email Security · Microsoft 365

Your email's engine — and the passport that proves it's really you

Exchange Online is the service behind every mailbox in Microsoft 365. It delivers your email, stores it and protects it. Just as important: it proves to the rest of the world that an email from your domain really came from you. ECSG configures Exchange Online, the domain records that authenticate your email (SPF, DKIM and DMARC) and the policies that keep mailboxes secure.

Mailboxes & archivingSPF · DKIM · DMARCDefender for Office 365Mailbox securityDeliverability
Domain check · yourcompany.com · Example
MXMail delivered to Microsoft 365OK
SPFAuthorized senders listedPass
DKIMOutgoing email digitally signedPass
DMARCPolicy: quarantine → moving to rejectEnforcing
AutoAutodiscover for Outlook setupOK
Illustrative example of the records we verify for every domain.
Exchange vs. Outlook

Outlook is the app you see. Exchange is the engine you don't.

Your team reads email in Outlook — on a computer, a phone or a browser. Behind it, Exchange Online stores every message, delivers mail, applies rules and enforces security. Configure the engine well and every app on top of it works better.

Outlook

Where people work

The app for reading, writing and organizing email, calendars and contacts. See Outlook 365 →

The front end
Exchange Online

Where email lives and is protected

Mailboxes, shared mailboxes, archiving and retention, mail flow rules, anti-spam and anti-malware filtering, and sign-in policies.

The engine
Email Authentication

Three records that stop criminals from sending email as you

Email was invented without a way to prove who sent it. That's why anyone can try to send a message that looks like it came from your CEO or your accounts department. These three DNS records close that gap — and they're now required by major providers like Google, Yahoo and Microsoft for bulk senders.

SPFThe guest list

Who is allowed to send

Lists the servers authorized to send email for your domain — Microsoft 365, your email security gateway, your marketing tool. Anything else fails the check.

yourcompany.com TXT
v=spf1 include:spf.protection.outlook.com -all
DKIMThe wax seal

Proof the message wasn't changed

Every outgoing email is digitally signed. The receiving server checks the signature against a public key in your DNS to confirm it's authentic and untouched.

selector1._domainkey CNAME
→ your Microsoft 365 signing key
DMARCThe rulebook

What to do when checks fail

Tells receiving servers to deliver, quarantine or reject email that fails SPF and DKIM — and sends you reports about who is sending as your domain.

_dmarc TXT
v=DMARC1; p=quarantine; rua=mailto:dmarc@yourcompany.com

Moving to full protection — safely

Jumping straight to "reject" can block legitimate email from tools you forgot about. We take every domain through a careful path.

1

Monitor

DMARC starts in monitoring mode (p=none). Reports show every service sending email as your domain.

Discover all senders
2

Quarantine

Once legitimate senders are authorized, failing messages are sent to spam or quarantine.

p=quarantine
3

Reject

Fake email using your domain is rejected outright — before it ever reaches a client's inbox.

p=reject

Result: your clients and vendors can trust that email from your domain is really from you.

Built-in Protection

Exchange Online Protection and Defender for Office 365

Every Microsoft 365 mailbox includes Exchange Online Protection. With Business Premium, Microsoft Defender for Office 365 adds deeper protection. We configure both — and where needed, add Proofpoint in front for an extra layer.

Anti-spam & Anti-malware

The baseline filter

Spam, bulk mail and known malware are filtered for every mailbox, with policies tuned to your business.

Why it matters: cleaner inboxes, fewer threats.
Anti-phishing

Impersonation protection

Detects emails pretending to be your executives, your domain or your key partners.

Why it matters: stops the "urgent wire transfer" email.
Safe Links

Links checked when clicked

Links in email and Office documents are checked at the moment someone clicks, not just when the email arrives.

Why it matters: catches links that turn malicious later.
Safe Attachments

Attachments opened in a sandbox

Suspicious attachments are tested in an isolated environment before they reach the user.

Why it matters: new malware is caught before it's opened.
Zero-hour Auto Purge

Removed after delivery

If a delivered email is later identified as malicious, it's automatically pulled from mailboxes.

Why it matters: mistakes get cleaned up automatically.
External Sender Tags

Know who's outside

Messages from outside the company are clearly marked, so impersonation attempts stand out.

Why it matters: a simple visual cue that prevents fraud.

Layered email security: for clients who need more, Proofpoint filters email before it reaches Microsoft 365, and our 24/7 SOC watches for compromised mailboxes. See Email Threat Protection →

Mailbox Security Configuration

The settings that stop a compromised mailbox from becoming a crisis

When attackers get into a mailbox, they usually hide: forwarding rules, deleted alerts, quiet monitoring of invoices. These settings make that much harder — and much easier to detect.

✓

Automatic forwarding to outside addresses blocked

Attackers can't silently copy every email to an external account.

✓

Modern authentication only

Old, insecure email protocols are disabled, so every sign-in goes through MFA.

✓

Mailbox auditing

Access and changes to mailboxes are logged, so investigations have evidence.

✓

Suspicious rules monitored

New inbox rules that hide or forward email are flagged by our 24/7 SOC.

✓

Archiving & retention

Archive mailboxes and retention policies keep important email for as long as you need it.

✓

Encrypted email

Sensitive messages can be sent encrypted to anyone (with the right Microsoft 365 plan).

Part of Your Tenant

Email security starts with the foundation

How it all works together →
Fully Managed by ECSG

What we do for you

  • Domain records: MX, SPF, DKIM, DMARC and Autodiscover configured and verified.
  • DMARC journey: reports reviewed and policy moved safely from monitor to reject.
  • Protection policies: anti-spam, anti-phishing, Safe Links and Safe Attachments tuned.
  • Mailboxes: shared mailboxes, archiving, retention and delegation set up.
  • Deliverability: when your email lands in spam, we find out why and fix it.
Questions Decision-Makers Ask

Frequently asked questions

Why are our emails going to our clients' spam folders?

Very often because SPF, DKIM or DMARC are missing or misconfigured — especially when you also send email from other tools like a CRM or marketing platform. We review your records and fix them.

Can someone send email pretending to be our company?

Without DMARC enforcement, yes — it's one of the most common tricks behind invoice fraud. With SPF, DKIM and DMARC set to quarantine or reject, those fake emails are blocked.

Do we need Proofpoint if we have Exchange Online Protection?

Exchange Online Protection and Defender for Office 365 provide solid protection. Proofpoint adds a dedicated, specialized layer in front of Microsoft 365. We recommend the right combination based on your risk and budget.

Will changing DNS records interrupt our email?

No, when it's planned correctly. We review every service that sends email for you before tightening any policy, and changes are made outside business hours.

How much email can a mailbox store?

Storage depends on the Microsoft 365 plan, and archive mailboxes can add more space. We'll confirm the limits for your licenses and set up archiving when needed.

Free Domain Check

Could a criminal send an email as you today?

We'll check your domain's SPF, DKIM and DMARC records and your mailbox security settings, then explain in plain language what's missing and how we'd fix it. No obligation.

Secure. Reliable. Human.

Check My Domain